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Please welcome Tyler Smith!
This month we're pleased to welcome yet another awesome person to the UserVoice family. Tyler Smith is joining us as our latest developer...a fact all the more impressive considering he's just barely...
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Argyle Social finds their hit feature by listening to customers
Last month, social media management tool Argyle Social released a new content calendar feature. I - and a number of their other customers - fell in love with it immediately. While it took the talented...
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Nobody puts salesbros in a corner. Presenting our new Salesforce integration!
When your sales team is working on a sale, the last thing they want is surprises. Trying to get someone to sign a contract is pretty tough if they don’t know the customer has been emailing your...
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Sprout Social integration with UserVoice Helpdesk connects social to support
Customer support via social media is crucial. This year 60 million Americans say they’ve used social media to get customer support*. But what if you’ve got separate teams managing social media and...
View ArticleIce cream sandwiches at Dreamforce
We think booths at conferences are pretty boring (for attendees and companies). So we tried hard to figure out how we can meet the great folks at all the conferences in San Francisco without spending...
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You can now notify users when an idea is merged
After listening to your feedback we just rolled out a change that will make your UserVoice experience even more awesome! Previously when an Admin would merge two similar ideas together, the creator...
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Manually position your Knowledge Base articles
Until today, the only order your Knowledge Base articles could be in was alphabetical. As pointed out by a popular idea in our feedback forum, that process didn't always display the most important or...
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Bulk ticket actions now available!
If you do customer support you know that it’s not always efficient to handle tickets one-by-one. Support requests can quickly flood an inbox, at which point handling multiple tickets at once is key....
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New customization options and search improvements for the UserVoice widget
Every company is different. No matter how similar they seem on the outside, the customers, behaviours, and intricacies are always different. This means that sometimes, the default UserVoice widget...
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Introducing UserVoice for iOS - customer support and feedback, right in your app
Back in the day, you could throw an iPhone app up on the sparsely-filled App Store for $5.00 and rake in the dough. (Also, we had to walk uphill to school, in the snow.) As we discussed at UserConf,...
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Announcing the second annual Knowledge Base Challenge
Instant Answers occur when your Knowledge Base articles answer a customer's support request before they actually contact you. It's a really good idea to make sure that these articles are as helpful as...
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Join us for UserVoice Summit 2013 in February, and learn what’s coming next
It’s UserVoice’s 5th birthday, and we’re going to celebrate in style! Join us on February 28th in San Francisco for UserVoice Summit 2013, an exclusive unveiling of brand-new UserVoice features...plus...
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Crittercism + UserVoice for iOS = crash reports & customer support, all...
Today we're pleased to announce our partnership with Crittercism. Crittercism is a fantastic crash and activity-reporting tool for mobile apps. Instead of wondering what crashes your 1-star reviewers...
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New features in UserVoice for iOS 2.0
Back in 2010 we released our beta iPhone SDK, allowing app developers to add a feedback forum to their iPhone apps quickly and easily. Since then, UserVoice has undergone a lot of changes, including...
View ArticlePagination issue resolved
Earlier today a bug occured that refreshed the main feedback page whenever a user tried to search ideas or navigate from page 1 of ideas to any other page on all UserVoice feedback sites. When errors...
View ArticleTicket delivery delay now resolved
Update: It looks like, due to a flood of Cyber Monday spam, a bunch of emails sent to our system bounced back to our mail provider. Their queue got backed up with the rejected emails from our system...
View ArticleThe details of our five-minute outage this weekend
We had a five-minute outage this weekend, and the results are in: it was due to an unavoidable and unexpected hardware outage. Thankfully our Ops ninja was on the scene immediately and got everything...
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Learn how to better provide & scale customer care on our new editorial...
Part of our mission here at UserVoice is to help people achieve your goals. Building a great product is part of that, but there's plenty more we try to do. Previously this blog was peppered with...
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And the Knowledge Base Challenge winner is…
For the last two weeks we challenged our customers to increase their Instant Answers Rate by improving their documentation in their Knowledge Base. In addition to a prize from us, a better Knowledge...
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Happy holidays from everyone at UserVoice!
No matter what holidays you may or may not celebrate, it never hurts to celebrate the season of giving. Even just a card tells the people in your life that, in case they didn’t know, you care. That’s...
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